Importance of Knowledge Management and Factors that Influence and Encourage the Implementation of KM in SMEs

by Meer Qaisar Javed

Institution: Linnæus University
Year: 2013
Keywords: Kunjah online service provider (KOSP); knowledge management (KM); small and medium enterprises (SMEs); KM in SMEs; Critical success factors (CSF); Engineering and Technology; Teknik och teknologier; Informationssystem, masterprogram, 120 hp; Master Programme in Information Systems, 120 credits
Record ID: 1352330
Full text PDF: http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-30504


The purpose of this study is to investigate the importance of knowledge management and to identify the factors that influence and encourage the implementation of knowledge management in small and medium enterprises (SMEs). Existing studies have mainly focused large organizations and no study has been carried out from the perspective of small companies systematically. Qualitative design has been used in this research study to identify knowledge management factors that influence the knowledge management implementation in small organizations. A case study has been used and data was collected through interviews from employees of kunjah online service provider. Properly utilizing these factors make a contribution towards organizational growth.