A study based on Kano model to improve satisfaction of students at university libraries in Sweden
Institution: | Hgskolan i Halmstad |
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Department: | |
Year: | 2017 |
Keywords: | Kano Model; LibQUAL+TM; University libraries; satisfaction |
Posted: | 02/01/2018 |
Record ID: | 2183131 |
Full text PDF: | http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-33534 |
This paper designed the questionnaire for the case and combines the Kano Model with the LibQUAL+TM model to understand the students perception and expectation of the library service quality in Sweden. Also, find a specific way to improve the satisfaction of the students.