Measuring effectiveness of a culture change through a financial model perspective

by Robert Lo

Institution: Pepperdine University
Year: 2016
Keywords: Business administration; Cultural anthropology; Business education
Posted: 02/05/2017
Record ID: 2134294
Full text PDF: http://pqdtopen.proquest.com/#viewpdf?dispub=10142124


The purpose of this research was to quantify and measure the success of a culture transformation. Using the Organization Cultural Assessment Instrument (OCAI) to determine the current and desired culture state, 272 employees responded to the survey. An executive focus group provided in-depth understanding of the culture and worked to align the culture to the mission and strategy as they drove the change process throughout the organization to the preferred culture state. The study showed that bringing cultural awareness to an organization is important, and that organization design is a key component to successful organizations. The Human Capital Return on Investment (HCROI) was calculated before, during, and after the culture change. Findings concluded that financial measurements aid in gauging the transformation process of a culture change.