AbstractsBusiness Management & Administration

This research will analyze the extent to which inclination of mediators has had implications in the mediation process surrounding the Guatemalan Civil War. An operationalization of relevant concepts within international mediation constructs the ground for an understanding of the field of study. The contingency approach is applied to the case as a theoretical framework producing a step-by-step analysis. Monsignor Toruño is perceived, as an “insider-partial” mediator and has been crucial with regards to creating a successful negotiation environment. His innovative mediation approach established the first talks and assembled the parties and the Guatemalan civil society. Jean Arnault is perceived, as an “outsider-neutral” and was successful in reaching concrete agreements, regenerating the mediation process. Arnault’s leverage with regards to his rank and establishment in the United Nations made him successful in pressuring the parties to agree on a Firm and Lasting Peace. Advisors/Committee Members: Pace, Michelle (advisor).