|Keywords:||Senior professionals; Job satisfaction; Affective commitment; Turnover intention; Public Hospitals in China; Profissional de saúde; Satisfação no trabalho; Intenção de rotatividade; Gestão hospitalar; Estabelecimento hospitalar público; China|
|Full text PDF:||http://www.rcaap.pt/detail.jsp?id=oai:repositorio.iscte-iul.pt:10071/11958|
Thesis submitted as partial requirement for the conferral of the degree of Doctor of Management / JEL: M54; M12 Chinese public hospitals have been plagued by insufficient investment from government and by the need to generate enough revenue to guarantee their survival and development needs, which requires hospitals to strengthen their core competences and gain competitive advantage. This depends not only on the technical level and service ability of medical staff, but mainly on their talented senior professionals who are specialists in various subjects. Their achievements determine the clinical level of a hospital and represent its technical and scientific advantage thus guaranteeing the hospital quality and attraction. However these professionals are scarce resources in high demand by the huge medical market and competing hospitals in China. In these circumstances, how to improve job satisfaction and develop affective commitment so as to retain these highly demanded senior professionals is a human resource management problem worthy of study and it is the topic of this thesis. For this research 33 representative hospitals (Third level Class-A hospitals) in the largest cities of Guangdong province were selected and 1,500 questionnaires were distributed among senior professionals according to specific criteria. Finally, 508 responses have been considered valid and data were processed. Results show that, in this sample, (i) there is no correlation between job satisfaction and turnover intention; (ii) there is a negative correlation between affective commitment and turnover intention; (iii) there is a positive correlation between job satisfaction and affective commitment; and (iv) affective commitment is a mediator through which job satisfaction affects the turnover intention of the senior professionals surveyed. The research also found that the size of the hospital, job tenure and job position are valid predictors of turnover intention. According to the research results, the thesis puts forward suggestions on improving the management of senior professionals in public hospitals and sheds light for future studies. Os hospitais públicos na China têm vindo a ser afetados por um investimento governamental insuficiente. Forçados a gerar receitas próprias para garantir a sua sobrevivência e desenvolvimento, muitos hospitais têm procurado reforçar as suas competências chave como forma de obter vantagens competitivas. Para tal, o nível técnico e as capacidades do seu pessoal médico e, em particular, dos profissionais especializados em várias disciplinas são fatores fundamentais pois os seus êxitos determinam o nível clínico e científico do hospital, a sua qualidade e atratividade. Estes profissionais são porém recursos escassos e objeto de uma grande procura devido à enorme dimensão do mercado e ao elevado número de hospitais existentes na China. Nestas circunstâncias, como melhorar o seu nível de satisfação, desenvolver o seu compromisso afetivo para com a organização e aumentar a sua retenção é um assunto de grande… Advisors/Committee Members: Trigo, Virgínia, Ma, Shaozhuang.