A technical communication internship with the Central Ohio Transit Authority (COTA) – The Ellipse Optimization Project

by Tasha Webb

Institution: Miami University
Department: English
Degree: Master of Technical and Scientific Communication
Year: 2015
Keywords: Technical Communication; MTSC; COTA; technical communication; technical writing; organizational culture; documentation; Ellipse
Record ID: 2062616
Full text PDF: http://rave.ohiolink.edu/etdc/view?acc_num=miami1430395167


This internship report discusses my 14-week internship as the technical writing intern with theCentral Ohio Transit Authority (COTA) in Columbus, OH, completed August 2009 throughDecember 2009. My main responsibility during the internship was to create documentation forthe Ellipse Optimization Project (EOP). The report has four chapters that discuss theorganizational structure and culture at COTA, the documentation I created for the EOP, and myreflections on employment both during and after the internship period. The first chapter providesan overview of COTA, its organizational structure and culture, and my role as an intern. Thesecond chapter discusses the various deliverables I worked on during my internship. The thirdchapter discusses a document on which I spent the majority of my time. Finally, the fourthchapter is a reflection on organizational changes at COTA that influenced my documentationprocess.