|Institution:||Blekinge Institute of Technology|
|Keywords:||telekommunikation; telecommunications; datavetenskap; computer science - networks and communications; computer science - general; web qoe; user consciousness; web performance; context of use|
|Full text PDF:||http://www.bth.se/fou/cuppsats.nsf/6753b78eb2944e0ac1256608004f0535/b15c544d6cb1aa95c1257c0f005570f3?OpenDocument|
The Internet, thirty-three year ago, fighting for recognition into the mainstream market, is being emerged as a single biggest application in the history of last century. Today, vast majority of people use Internet services, specifically, web which is a single most key driver of internet offering services ranging from social networking, VoIP (voice over IP), online gaming, entertainment and other professional services. Due to its rapidly emerging status from a facility to a necessity, Internet is becoming a basic utility in human day to day life. However, together with advancement in terms of bandwidth and usability of Internet services, human psychological behaviors like human patience, consciousness and expectation towards web services are also increasing proportionally. The future Internet paradigm is becoming more and more user centric. Therefore, Quality of experience, which is a process of gauging user subjective experience towards particular service, has its vital importance in future. However in current scenario a missing attribute of QoE is ‘context’ and within context there is human conscious behavior that is change from one instance to another. The aforementioned attribute often neglected by service providers and research community during web QoE (Quality of Experience) in controlled test environment. Due to the fact that Internet is everywhere e.g. at home, office and during mobility, web users activities are not always restricted to particular location and user web consciousness about performance may vary from context to context. The user centric approach in future Internet poses a real challenge to application and service providers towards provision of web services. That meets accordingly with human psychological requirements e.g. user satisfaction, consciousness, emotions etc. The empirical part of the research is to investigate the impact of user environmental and psychological context on user conscious behavior towards web performance. The purpose to quantify up to what extent this can create a significant impact on quality of experience.