|Keywords:||Kunjah online service provider (KOSP); knowledge management (KM); small and medium enterprises (SMEs); KM in SMEs; Critical success factors (CSF); Engineering and Technology; Teknik och teknologier; Informationssystem, masterprogram, 120 hp; Master Programme in Information Systems, 120 credits|
|Full text PDF:||http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-30504|
The purpose of this study is to investigate the importance of knowledge management and to identify the factors that influence and encourage the implementation of knowledge management in small and medium enterprises (SMEs). Existing studies have mainly focused large organizations and no study has been carried out from the perspective of small companies systematically. Qualitative design has been used in this research study to identify knowledge management factors that influence the knowledge management implementation in small organizations. A case study has been used and data was collected through interviews from employees of kunjah online service provider. Properly utilizing these factors make a contribution towards organizational growth.