AbstractsBusiness Management & Administration

The Contribution of Gamification to Self-Managing Team Performance:

by A.M. Berendsen




Institution: Delft University of Technology
Department:
Year: 2015
Keywords: Gamification; Self-Managing Teams; Design Science Research
Record ID: 1261813
Full text PDF: http://resolver.tudelft.nl/uuid:010ab703-0d79-4f8b-91af-da61392046ad


Abstract

This research addresses the complex problems of self-managed team work, using a gamification approach. Two gamification designs are developed and used during two gamified interventions with self-managing teams at ING Operational Services. These interventions are conducted for with two self-managing teams for 2 and 4 full weeks. The reserach included Interviews, brainstorm sessions, questionnaires, focus groups and de-briefIng meetings. The development of both a working gamification system and a theoretical framework of gamification for self-managing team was within the scope of this research project.