Institution: | Delft University of Technology |
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Department: | |
Year: | 2015 |
Keywords: | business model; service; KLM; B2E; airline; travel |
Record ID: | 1254040 |
Full text PDF: | http://resolver.tudelft.nl/uuid:a6d6480f-fffe-40a2-a1aa-1909095a112c |
Exploiting & redefining the KLM Staff Travel Services business model.