AbstractsPsychology

Improving the queue experience for the Efteling:

by P.J.G. Blesgraaf




Institution: Delft University of Technology
Department:
Year: 2013
Keywords: Concept Design; Efteling; Queue; Waiting
Record ID: 1253848
Full text PDF: http://resolver.tudelft.nl/uuid:f9f4da2b-ca69-44c0-8b37-072417c55e34


Abstract

Waiting in a queue at the Efteling is not as fun as it should be. This thesis describes why these experiences are so negative and proposes a concept to improve the waiting experience. By giving visitors more freedom during their wait, they can determine for themselves what they want to do. By using a virtual queue system and creating a pleasant and interactive environment, visitors are able to create their own stories in the queue.