AbstractsBusiness Management & Administration
Relationship between customer satisfaction and financial performance of banks; A study of select Banks in Northern India
| Institution: | University of Kashmir |
|---|---|
| Department: | |
| Year: | 2015 |
| Keywords: | Customer satisfaction-India; Relations-Banks |
| Record ID: | 1200529 |
| Full text PDF: | http://shodhganga.inflibnet.ac.in/handle/10603/39929 |
Abstract
This chapter studies the relationship between the two variables that is customer satisfaction and financial performance and discusses how far customer satisfaction newlineis responsible for the financial performance in the banks understudy The models of customer satisfaction and financial newlineperformance have been explained%%%
