AbstractsEngineering

Due to the advancement of communication and transportation newlinefacilities the boundaries of national markets have been expanding As a newlineresult right from the middle part of the twentieth century the world began to newlineexperience tough competition This situation was intensively sensed when newlineJapanese products began to invade the global market during 1970s newlineThereafter the world community began to adopt quality as the weapon to face newlinethe competition battle This trend began to force the organizations in the newlineworld to adopt continuous quality improvement principles At this point of newlinetime several techniques and tools were adopted by the organizations under newlinethe umbrella name Total Quality Management TQM The progress of TQM newlinein the world resulted in the evolution of very powerful techniques newline newline%%%Reference p.163-172