AbstractsBusiness Management & Administration

The Implementation of HI-Q Quality Management System Case: Dream Hostel

by Elias Suominen




Institution: Tampereen ammattikorkeakoulu
Department:
Year: 2014
Record ID: 1130716
Full text PDF: http://www.theseus.fi/handle/10024/76206


Abstract

Dream Hostel is a well-known hostel located in Tampere, Finland. In 2012, the hostel acquired the HI-Q quality management system, developed by Hostelling International. The quality management system was acquired because Dream hostel wanted to improve their company processes and organizational management. The audit process was completed with excellent results in May 2013 and Dream Hostel earned the official HI-Q seal of quality. The purpose of the thesis was to find out the changes in Dream Hostel that were caused by the recently acquired HI-Q quality management system. Moreover, the thesis also examined the audit results and found out what can be done to reach the maximum audit score. It was found out that HI-Q affected many aspects in Dream Hostel, but most important-ly, it improved integrity and systematic work. HI-Q did not have a massive impact on Dream Hostel's daily routines, but it created a more standardized and manageable work environment. Information became easier to find and in the end, staff members have a better understanding of their workplace. Dream Hostel passed the audit with a remarkable 93% score. Four audit questions did not receive the best grades and those questions were analysed more thoroughly. Main recommendations given in the thesis are that in order to reach the maximum audit score, Dream Hostel needs to write an action plan which clearly demonstrates planned actions for next year, how to do the actions, what resources will be used for the actions, when are the actions to be done and finally, has the objective been completed.