AbstractsBusiness Management & Administration

A Semantic Wiki-based Platform for IT Service Management

by Frank Kleiner




Institution: Universität Karlsruhe
Department:
Year: 2015
Keywords: IT-Service-Management, ITSM, Wiki, Semantisches Wiki, Semantic Wiki
Record ID: 1101645
Full text PDF: http://digbib.ubka.uni-karlsruhe.de/volltexte/documents/3407332


Abstract

The book researches the use of a semantic wiki in the area of IT Service Management within the IT department of an SME. An emphasis of the book lies in the design and prototypical implementation of tools for the integration of ITSM-relevant information into the semantic wiki, as well as tools for interactions between the wiki and external programs. The result of the book is a platform for agile, semantic wiki-based ITSM for IT administration teams of SMEs.